Delivering exceptional and easy customer experiences
A solution designed to reduce maintenance costs, improve user-adoption, integrate seamlessly with existing technologies and provide an efficient means of accessing data.
Connect with customers anytime, anywhere
- Use a unified platform for consistency and visibility across channels.
- Get deeper insights with a 360-degree customer view.
- Personalize interactions based on past interactions and behaviour.
Self-service and communities
Help your customers help themselves
- Offer access to customer service anytime, anywhere.
- Deliver real-time service that’s optimized for any mobile operating system and device.
Manage your sales cycle more efficiently
Shorten the time from quote to cash by connecting your sales and accounting. Act quickly on sales-related enquiries right from Outlook. Easily handle multiple ship-to and bill-to addresses per customer, including direct shipment and invoicing addresses.
Help your agents succeed through a single user interface
- Support agents with a visual interface that delivers role-tailored experiences.
- Manage cases faster and provide differentiated levels of support.
- Speed resolution using machine learning and advanced analytics capabilities.
Give agents and customers answers on the spot
- Deliver the right answers at the right time across channels.
- Capture content from social media, service interactions and experts.
- Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs.
Be proactive with built-in digital intelligence
- View real-time key service metrics through custom dashboards.
- Automatically detect sentiment and intent on social posts using built-in intelligence.
- Resolve issues faster by using machine learning to reference relevant articles and cases.
- Get quick insights to help identify trending issues.
Tailor and extend Dynamics 365 across your business
Not only does Dynamics 365 integrate ERP and CRM, it also integrates with the entire Microsoft ecosystem, including Cortana Intelligence, Office 365, PowerApps and Power BI.
If you would like to find out more, we are pleased to answer all your questions.
- in 40+ countries launch systems
- 18 YEARS OF EXPERIENCE Microsoft Dynamics Systems
- 40 000 USERS Use our systems worldwide